Return and Refund Policy

Rattan & Ruhe

1. Returns and Exchanges for Non-Defective Products

Customers have the right to return or exchange unused and undamaged products within 14 days of receiving the order. Items must be returned in their original packaging and in resellable condition.

Return shipping costs are borne by the customer unless otherwise agreed.

2. Returns and Exchanges for Defective or Damaged Products

If a product arrives damaged or defective, the customer must contact us immediately and provide photos of the product and packaging.

In such cases, we will offer one of the following solutions:

• Replacement of the product
• Repair of the product (if applicable)
• Full or partial refund

Return shipping costs for defective items will be covered by us where applicable under EU consumer protection laws.

3. Exceptions to Returns and Exchanges

Certain products may not be eligible for return or exchange, including:

• Custom-made or personalized items
• Products that have been used or damaged after delivery
• Items returned without original packaging

4. Return Process and Refunds

To initiate a return, customers must contact our support team before sending any items back. Once the returned product is received and inspected, refunds will be processed within a reasonable time using the original payment method.

Processing times may vary depending on the payment provider.

5. Contact Information

If you have any questions regarding returns or refunds, please contact us:

Rattan & Ruhe
Kantstraße 17, 10623 Berlin, Germany
Email: xaxanajzanajan4142@gmail.com

Phone: +49 30 664 270 900